Trust & Policies
Refund Policy
- Last Updated
- 28 April 2026
Plain-English Summary
- This page explains how XpoAura Distribution handles refund-related requests connected to website-led commercial enquiries and approved business transactions.
- Because XpoAura operates as a B2B distribution business, refund handling depends on the order context, product condition, dispatch status, and the governing commercial agreement.
This Refund Policy explains how XpoAura Distribution handles refund-related requests connected to website-led commercial enquiries and approved business transactions. Because XpoAura operates as a B2B distribution business, refund handling depends on the order context, product condition, dispatch status, and the governing commercial agreement.
1. Scope of This Policy
This policy applies to website-generated enquiries, distributor interactions, and business orders handled by XpoAura Distribution. It is intended for commercial buyers, distributors, wholesalers, retailers, institutional buyers, and other approved business customers.
2. No Automatic Refund by Website Enquiry
Submission of a website enquiry, contact form, distributor application, or product-interest form does not create a payment obligation, refund right, or automatic transaction. Refund review applies only where an eligible paid business transaction has been completed and the matter is reviewed by XpoAura under the relevant commercial terms.
3. Refund Eligibility Review
Any refund request is reviewed on a case-by-case basis. XpoAura may consider factors including product condition, order status, dispatch status, supporting documentation, delivery outcome, commercial approval history, and the terms agreed between the parties at the time of sale.
4. Non-Eligible Situations
Refunds may be declined where a request falls outside agreed commercial terms, where goods have been used, altered, damaged after delivery, handled outside required storage conditions, or where the claim does not match the documented order and delivery record.
5. Shortage, Damage, or Delivery Issues
If a buyer believes an order arrived damaged, incomplete, or materially inconsistent with the approved order record, the buyer should notify XpoAura promptly with order details, invoice references, delivery evidence, and any relevant photographs or supporting documents so the case can be reviewed.
6. Return-Linked Refund Handling
Where a return is authorized by XpoAura, any associated refund review will be processed only after the returned goods or required evidence have been reviewed in line with the applicable transaction terms. Authorization to discuss a return does not by itself guarantee a refund.
7. Processing Timelines
If a refund is approved, processing timelines may vary depending on the payment route, internal review requirements, banking timelines, and transaction documentation. XpoAura will aim to communicate the status of an approved refund within a commercially reasonable time.
8. Commercial Terms Prevail
If a signed agreement, distributor arrangement, invoice term, purchase order term, or other written commercial document contains refund-related terms, that written commercial document will take precedence over general website policy language to the extent of any inconsistency.
9. Contact for Refund Requests
For refund-related questions or review requests, contact:
XpoAura Distribution
A division of XpoAura Ventures Pvt. Ltd.
Email: contact@xpoauradistribution.com
Website contact route: https://xpoauradistribution.com/contact-us