Trust & Policies
Shipping Policy
- Last Updated
- 28 April 2026
Plain-English Summary
- This Shipping Policy explains how XpoAura Distribution approaches order dispatch, shipment coordination, and delivery communication for approved business transactions.
- Because XpoAura operates as a B2B distribution business, shipping arrangements may vary by product type, order volume, destination, approval status, and logistics availability.
This Shipping Policy explains how XpoAura Distribution approaches order dispatch, shipment coordination, and delivery communication for approved business transactions. Because XpoAura operates as a B2B distribution business, shipping arrangements may vary by product type, order volume, destination, approval status, and logistics availability.
1. Scope of This Policy
This policy applies to approved commercial orders handled through XpoAura Distribution. Website browsing or form submission alone does not create a shipment commitment.
2. Order Approval Before Dispatch
Orders are processed for dispatch only after the relevant commercial review, order confirmation, documentation, and payment or credit checks, where applicable, have been completed in line with the transaction terms agreed between the parties.
3. Shipping Timelines
Dispatch and delivery timelines may vary depending on product readiness, stock position, destination, documentation completeness, carrier schedules, and external logistics conditions. Any timeline shared by XpoAura should be treated as an operational estimate unless a written commitment states otherwise.
4. Delivery Coverage and Method
Shipping methods, carriers, and service routes may vary by geography, order size, handling requirements, and operational feasibility. XpoAura may use internal coordination, third-party logistics partners, or approved delivery channels depending on the needs of the order.
5. Buyer Responsibility for Accurate Delivery Details
The customer or business contact placing the order is responsible for providing accurate shipping details, consignee information, contact information, and any required delivery instructions. XpoAura is not responsible for delays or failed delivery attempts caused by incorrect or incomplete shipping information supplied by the buyer.
6. Delivery Delays and External Factors
XpoAura is not responsible for delays caused by events outside its direct control, including transport disruption, regional restrictions, weather conditions, carrier delays, documentation issues, force majeure events, or receiver-side unavailability. XpoAura will aim to communicate material shipment updates when available.
7. Inspection at Receipt
Buyers should inspect shipments promptly on delivery and report visible damage, shortages, or material discrepancies within a commercially reasonable period together with supporting evidence so the matter can be reviewed against the order and dispatch record.
8. Risk, Handling, and Special Conditions
Some products may require specific handling, storage, or logistical controls. Where such conditions apply, buyers are responsible for following the handling instructions and commercial terms communicated with the order after delivery or handover.
9. Contact for Shipping Queries
For shipping-related questions, dispatch follow-up, or delivery clarification, contact:
XpoAura Distribution
A division of XpoAura Ventures Pvt. Ltd.
Email: contact@xpoauradistribution.com
Website contact route: https://xpoauradistribution.com/contact-us